With the first purchase of a server license, you receive the right to use the software without restrictions. In addition, you will receive support and updates from Atlassian for 12 months. After this support period, you can continue to use the software without any restrictions. However, you are then no longer entitled to receive support and updates. Optionally, you can also secure support and updates for 24 months with your initial purchase. After that, you can optionally extend the support period by another 12-24 months at half the purchase price. As Atlassian is a major developer of the software, we always advise our customers to extend the support period. There is no optional support extension for the Data Center deployment option. Data Centers have a one-year term and must be renewed afterwards.
Your existing server license is valid without restrictions. However, if you wish to continue to use updates and security patches or use manufacturer support after the (minimum) one-year support contract has expired, we recommend that you extend your support. These so-called renewals cost only 50 percent of the new purchase price of a license.
An upgrade license allows you to jump to the next user level. You pay considerably less than if you would purchase the product in the user level you now need. Upgrade licenses include a new 12 months of updates and support from the date of purchase. For existing license agreements, the terms are renewed from the date of purchase of the upgrade. In some cases (i.e., support period > 12 months), it is possible to add a portion of the costs already paid for the current license. In this case, we would be pleased to take over the communication with Atlassian and check your individual situation.
Downgrades are the opposite of upgrades. Has your team shrunk and you can get by with a 50 user license instead of a 100 user license? No problem. Downgrades are possible on request from Atlassian and under certain conditions. We will be happy to check your individual situation and communicate with Atlassian for you.
Have you purchased different Atlassian products and/or add-ons at different times? Do you not want to ask for budget approval every two months to extend the support periods of individual products? No problem, we will be happy to review and provide a quote to harmonize the support periods of all your Atlassian products and Marketplace add-ons.