Case Studies

Automating Internal Search with GenAI-Powered Q&A

Transforming Business Spend Management with GenAI

A leading business spend management platform that empowers organizations to optimize business efficiency and collaboration faced challenges in retrieving critical information. Its internal teams often had to search multiple platforms like Slack, Confluence, and Compass manually—a process that was inefficient and time-consuming. The technology platform partnered with GlobalLogic to implement a GenAI-powered solution that automates internal search, reducing manual effort while improving response accuracy.

Challenge

Our client’s employees frequently needed to access business-related information across multiple internal platforms. Searching through extensive data manually was tedious, leading to delays and inefficiencies. The team required an automated solution to streamline internal Q&A, ensuring accurate responses while minimizing time spent on manual searches.

Value Created

GlobalLogic designed and implemented an AI-powered Q&A system tailored to our client’s unique needs. Key components included:

  • A GenAI-driven search tool that retrieves answers from Slack, Confluence, and Compass.
  • Indexing of over 50,000 documents to ensure comprehensive search results.
  • Automated reference URL generation to direct users to relevant sources instantly.

Impact

  • Fully automated internal Q&A process, reducing manual searches.
  • Decreased reliance on SMEs for repetitive business inquiries.
  • Improved response accuracy and retrieval efficiency through optimized search technology.

Streamlined internal search with a GenAI-powered Q&A system reduced manual effort, improved response accuracy, and enhanced knowledge accessibility.

Download Case Study
icon
PDF 0.45 MB (Remote)
Download

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

See all
Blogs
24 April 2025

GlobalLogic is your Trusted Partner for Semicon Growth in a Rapidly Evolving ...

Embedded Software, Hardware and Silicon SolutionsEnd-to-End IoT SolutionsInnovation and Rapid PrototypingTechnology
Case Studies

Creating a Center of Excellence for GovOS to Simplify Engineering Collaboration

GovOS faced significant challenges in managing efficiency and collaboration across its globally dispersed engineering teams, operating in multiple time zones.

Platform Management and Technical SupportTransformation Execution and GovernancePrivate Equity
Blogs
9 April 2025

Powering the Future of Living Games with Google Cloud and GenAI

GlobalLogic partnered with Google Cloud to build an interactive GenAI-powered...

AI-Powered SDLCCloud Platforms - HyperscalersGenAIMedia and Entertainment
Two game developers collaborating on a game demo, showcasing real-time AI-powered content creation and cloud-native development for living games.
Get in touch

Let’s start engineering impact together.

GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.