Author

Yuriy Roy

Engineering Manager

I am an experienced software project manager with over 20 years of expertise in the field. I began my career in software quality assurance and...

1 ARTICLE

Zaheer Gilani

Principal CX Consulting

Zaheer Gilani is an experienced Customer Service and CX industry veteran with over 20-year experience working and consulting for FTSE 100 brands globally.  Zaheer is...

2 ARTICLES