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Technical Support Engineer IRC248267
| Job | IRC248267 |
| Location | Poland - Krakow |
| Designation | Senior Engineer |
| Experience | 3-5 years |
| Function | Product Support |
| Skills | Customer Support, Databases, Healthcare-Medical Records, Networking |
| Work Model: | Remote |
Description
Our client is a leading innovator in healthcare solutions, focused on delivering advanced products and services to enhance patient care. Specializing in medical, dental, and veterinary equipment, they prioritize precision and safety in medication management systems. With a commitment to optimizing workflows and improving outcomes, our client partners with healthcare professionals to create intuitive, high-quality solutions that elevate practice efficiency and patient care standards.
As part of the GlobalLogic team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.
Don’t waste any second, apply!
Requirements
- Strong proficiency in troubleshooting
- Expertise in healthcare integration standards, including HL7v2 and HL7, FHIR
- Experience with database management, networking, and Mirth integration engine
- A proven track record in EHR system integration within healthcare settings would be beneficial
- Ability to build and maintain strong client relationships, ensuring customer satisfaction
- Willingness to work US business hours and be available for extra hours during special project events
Job Responsibilities
- Support the Implementation Team across the full project lifecycle, from pre-sales to post-installation and maintenance
- Act as a primary technical resource for health system installations and EHR integrations, providing expert guidance and troubleshooting
- Collaborate with clients and internal teams to ensure the successful implementation of client solutions within healthcare environments
- Represent professionally, demonstrating deep knowledge of our solutions and alignment with client needs
- Maintain high-quality standards and adherence to project timelines, adapting to dynamic requirements
- Flexibility to work during US business hours with additional availability around go-live events and other critical milestones
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We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.