Team Manager IRC261494

Description

We’re looking for a proactive and results-driven Team Lead to manage day-to-day operations, boost team performance, and deliver measurable outcomes. You’ll be the go-to person for solving challenges, guiding team members, and ensuring top-notch client interactions. If you thrive in a dynamic environment and love leading people, this role is for you. Step in to drive impact and build a high-performing team culture.

Requirements

• Lead a team by managing workflows, setting goals, and ensuring quality standards are met
• Provide coaching, mentoring, and day-to-day support to drive high performance and engagement
• Oversee reporting, escalate issues when needed, and ensure timely resolution of challenges
• Collaborate with managers and stakeholders to enhance operations and team productivity
• Deliver process training, track KPIs, and identify areas for ongoing improvement
• Maintain open communication with clients and internal teams to ensure alignment and transparency

Job responsibilities

• 5+ years of experience in a team leadership or operations role, preferably in a contact center
• Strong skills in data analysis, reporting tools, Excel, and PowerPoint
• Excellent interpersonal and verbal/written communication skills
• Proven ability to manage multiple projects, solve problems, and drive results
• Ability to train and guide team members while maintaining performance metrics and deadlines

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.