Financial Services - Quick Fix Thinking to Finding Focus

Out with the old?

It's no secret.

Global economic conditions have worsened. And with the fall in real incomes, customers are struggling with debt affordability and sustained trust with financial institutes. Digital and mobile banking services, 24/7 accessibility, and personalised experiences go a long way to maintaining trust. Analytics also provide a unique window into your customers' financial wellbeing, enabling you to predict and serve their needs before they become life-altering.

So this leaves us with the question, how are you building customer-led design and data into your digital strategy?

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The interesting thing is, all of these industries [telecoms, media and publishing, Financial Services], and most other industries that face consumers are having the same challenges.

Join Albert Hitchcock as he shares his insights into designing a successful digital business strategy.

 

Albert Hitchcock, Non-Executive Director at Nationwide Building Society and former COO & CTO at Pearson

Albert is a highly experienced COO, CTO & Non-Executive Director with a track record of leading large Global organisations through significant change. Considered a digital leader among his peers, Albert has successfully driven transformation in multiple industry verticals – including transforming Pearson into the ‘Netflix of Education’. Learn more about balancing the old with the new in your transformation roadmap – an approach Albert advocates for.

Read more in our blog

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“[There will be] some interesting things that come out of the metaverse that we will all start to adopt, we just don’t know what those things are today”

Albert joins guests from bp, Forrester and GlobalLogic for a talk on which engineering practices and trends are propelling change for the financial and energy sectors. Eavesdrop into their conversation below.

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2023 innovation trends propelling change for FS and Energy organisations

When it comes to future gazing, it’s less about trends and more about what is going to bring customer value.

Overstating the speed at which technology gets adopted can prompt businesses to invest heavily in new technologies or processes without understanding user behaviour or long-term growth.

Rather than future gazing, our advice is to look to your developers as customers of your platforms and get your products in the hands of customers – with any luck, you’ll uncover some happy accidents along the way! Dare to be truly customer-led and invest only in the trends that bring your customers value.

Read more in our blog

Modern architecture gifts Financial Services adaptability

Financial Services firms can be victim to their own complex legacy landscapes. In fact, the 2021 Forrester study showed that there has been little or no advancement towards resolving the thorny issues of digital transformation.

Watch as Albert discusses how Financial Services can respond to ever faster changes in both consumer expectations and innovation cycles.

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What’s keeping business decision makers
up at night?

For 51% of Financial Service firms, the biggest challenge to executing digital strategy is legacy tech and IT systems.
Discover more in a 2021 study, conducted by Forrester.


*The Future Belongs to the Adaptive Organisation. A Forrester Consulting thought leadership paper commissioned by GlobalLogic, November 2021

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