VF Tech Support I IRC246264

Responsibilities:

• Provide initial debugging support for the production data issues reported, including response to and resolution of any failures
• Monitor and report process issues, attend triage to discuss customer impact & status and report back to the Core Team. This includes communication of customer impact to all internal customer facing teams.
• Ability to identify and automate manual tasks where you can make time or cost savings.
• Would be the Primary escalation point for all blockages in the pipelines and would be the point of contact for all crisis management related to blockages.
• Development and document support process (SOPs), includes developing support requirements with Product Management and Engineering.
• Able to work in a competitive environment & meet the KPIs (Productivity, Quality, FRT (First Response Time).
• Responsible for handling smooth handover of pending AI and act as a bridge for flow of the information to the next shift.
• Conduct peer reviews with particular emphasis on operational aspects.
• Investigation, management and prioritization of any incidents or queries raised.
• Confer with the Team Lead/Manager daily to clarify priorities, processes, assignments and to discuss any issues therein.

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.