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Technical support in the field of hardware and software for the end user IRC246610
| Job: | IRC246610 |
| Location: | Poland - Szczecin |
| Designation: | Junior Software Engineer |
| Experience: | 1-3 years |
| Function: | Engineering |
| Skills: | Communications, Hardware Support, Tools |
| Work Model: | On-Site/Office |
Description:
Our client is Tier-1 Automotive company with the mission of elevating people’s lives by making self-driving cars real. A joint venture between leading Car manufacture corporation and active safety solution corporation from April 2017, a truly modern company with high energy, dedication and passion. Client company uses a disruptive, never-seen before business model to produce world-leading competence in key technology areas. Delivering leading advanced driver assistance systems, highly automated driving, and cloud based solutions. We are dedicated to transforming the automotive industry and catapulting into the future of transportation. With over 120000 employees worldwide and a high growth rate. The offices locate in France, Czechia, Poland, USA, Germany, Japan, China.
Requirements:
- Very good knowledge of computer hardware and software
- Knowledge in asset management and user administration
- Strong analytical skills, troubleshooting and IT workplace endpoint problem-solving abilities
- Excellent communication skills both internal and external
- Organized and methodical work approach with attention to detail and accuracy
- Ability to manage multiple priorities and tasks
- Providing excellent user experience
- Effective participation in team work
- Knowledge of English at level B2
Responsibilities:
- Provide first level technical support for all users within the program, including HW and wide range of systems and tools
- Diagnose and resolve operation incidents, prioritize and manage many open cases at once
- Troubleshooting and monitoring the proper operation of the company’s IT infrastructure and services
- Diagnosing, repairing or reporting problems with user equipment to the customer
- Travel to remote sites to assist users if needed
- Provide support to engineers joining the program with HW and SW deployment processes
- Provide professional training and coaching to users
- Solving current problems with the reporting system
- Participating in strategic planning and technical planning for IT-related business needs (eg. newcomers setup planning)
- Drive and Orchestrate project How-To’s, train project stakeholders (internal and external) on the structure of this documentation
What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.