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Team Lead IRC249525
| Job: | IRC249525 |
| Location: | India - Hyderabad |
| Designation: | Lead |
| Experience: | 5-10 years |
| Function: | Content Engineering |
| Skills: | Communications Management, Project Management, Quality Management |
| Work Model: | On-Site/Office |
Description:
Lead and manage a team of associates, ensuring productivity, quality, and performance targets are met consistently.Oversee daily operations, ensuring adherence to processes, timelines, and SLAs. Drive process improvements and efficiency.Handle day-to-day people management, process optimization, project execution, and performance tracking. Maintain client communication, documentation (project-related), and risk assessments. Provide mentorship and grooming for team members.
Requirements:
• Minimum 6+ years of which 2+ years of work experience in managing a team of 50+
• Excellent written skills
• Must possess any graduation degree (Must have Provisional Certificate and Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately
Preferences:
Preferably 3-5 years of experience in managing or leading a team, demonstrating the ability to drive team performance and meet business objectives.Excellent verbal and written communication skills, with the ability to present information effectively to both internal teams and clients.
Responsibilities:
• Handle a team size of 60+ and manage Shrinkage, Attrition, Productivity, Quality, ETAs/Targets/SLA/TAT/EVALS, Performance assessment/review
• People/Process/Project/Performance management, Client communication, Documentation (project related), Risk assessment, Mentor & Groom
• Deliver SLA along with excellent reporting metrics
• Handle operations, conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
• Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis. With team members regarding performance parameters, self-appraisal, quarterly appraisal of the team members based on stack ranking
.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!