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Support Engineer IRC259073
Job: | IRC259073 |
Location: | United States - San Jose CA |
Designation: | Senior Software Engineer |
Experience: | 5-10 years |
Function: | Engineering |
Skills: | Automation, AWS |
Work Model: | On-Site/Office |
Description:
- Remote lab monitoring and incident prevention.
Incident investigation and resolution. - Hardware asset handling.
- Onboarding new users to the Remote Lab and providing knowledge transfer.
- Providing end-user support via various channels (e.g., email, chat, phone).
- Collecting and analyzing user feedback to improve the Remote Lab experience.
- Contributing to the development of documentation and knowledge base articles.
- Strong application support and troubleshooting skills.
Requirements:
- Knowledge of networking and security best practices.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
- Experience in a fast-paced, agile development environment.
- Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field
Responsibilities:
- Experience with system administration and engineering.
- Proficiency in Python programming.
- Linux system engineering expertise.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passion for helping users and improving their experience.
- Experience with cloud platforms (e.g., AWS, GCP, Azure).
What We Offer
Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.
Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.
Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays