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Senior Tech Support Engineer with GlobalLogic (A Hitachi Group Company) @ Noida IRC243926
| Job: | IRC243926 |
| Location: | India - Noida |
| Designation: | Senior Software Engineer |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | Customer Support, Linux, Networking, SQL, Windows |
| Work Model: | Hybrid |
Description:
Proficient in SQL administration, including installation, configuration, and optimization.
Experience with Microsoft server environments, including Windows Server editions
Experience with Linux environmentsKnowledge of networking principles and protocols.
Proficient in Elastic Search implementation, configuration, and maintenance.
Provide remote assistance and guide clients through issue resolution.
Maintain comprehensive and up-to-date documentation for database and infrastructure configurations.
Create troubleshooting guides and knowledge base articles for common issues.
Work closely with cross-functional teams, including development and operations, to address complex issues.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in providing technical support for SQL, Microsoft servers, Linux, Networking, and Elastic Search.
- Strong problem-solving and analytical skills.
- Excellent communication skills and the ability to convey technical concepts to non-technical users.
Responsibilities:
- Proficient in SQL administration, including installation, configuration, and optimization.
- Experience with Microsoft server environments, including Windows Server editions
- Experience with Linux environmentsKnowledge of networking principles and protocols.
- Proficient in Elastic Search implementation, configuration, and maintenance.
- Provide remote assistance and guide clients through issue resolution.
- Maintain comprehensive and up-to-date documentation for database and infrastructure configurations.
- Create troubleshooting guides and knowledge base articles for common issues.
- Work closely with cross-functional teams, including development and operations, to address complex issues.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!