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Production Support Engineer IRC237059
Job: | IRC237059 |
Location: | United States - Dallas TX |
Designation: | Senior Software Engineer |
Experience: | 5-10 years |
Function: | Engineering |
Skills: | Agile, JIRA, Monitoring, MySQL, Processing/Analytics, Splunk |
Work Model: | On-Site/Office |
Description:
GlobalLogic is looking for a Production Support Engineer. #LI-VK1
Requirements:
- 7+ years of relevant experience as a production support engineer
- Strong experience in Java-J2EE, Python, Oracle, ServiceNow, and Jira
- Experience with Splunk and Monitoring tools
- Strong experience in MySQL & agile methodology
Responsibilities:
- Monitor and maintain production systems to ensure optimal performance and availability
- Respond to and resolve incidents and service requests in a timely manner, adhering to defined SLAs
- Troubleshoot technical issues related to applications, databases, networks, and infrastructure components
- Implement fixes, patches, and updates to resolve issues and enhance system stability
- Document troubleshooting steps, resolutions, and operational procedures for future reference
- Perform regular system health checks and preventive maintenance tasks to minimize downtime
- Coordinate with development teams to prioritize and address bug fixes and enhancements
- Participate in change management processes, including the review and approval of production changes
- Provide technical support and guidance to end-users, including training and troubleshooting assistance
- Contribute to the continuous improvement of processes and procedures to optimize system reliability and efficiency
- Stay informed about emerging technologies and best practices in production support and IT operations
What We Offer
Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.
Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.
Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays