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Sr. Operations Specialist IRC225367
| Job: | IRC225367 |
| Location: | India - Noida |
| Designation: | Associate Consultant |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | Excel, MS-Word, PowerPoint |
| Work Model: | Hybrid |
Description:
Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.
Requirements:
CORE COMPETENCIES
• Strong verbal, written and interpersonal communication skills to interact with team members, customers, partners, and other departments
• Ability to work independently and as part of a team
• Ability to prioritize tasks and strong problem solving skills
• Ability to work under pressure
• Strong leadership qualities to help colleagues, customers, and partners adhere to the defined process
• Strong computer skills in word processing, creating spreadsheets, basic reports and presentations
• Strong attention to detail and excellent organizational skills required
• Ability to multi-task
• Understanding of professional services/customer service and best practices
REQUIRED WORK SCHEDULE
• This position requires a 40-hour minimum work week
• North America based, remote position availability
• Hours available, Mon – Fri, 8am to 5pm US CST
WORKING RELATIONSHIPS
• High visibility with customers and partners
• Report to manager or higher personnel
• Work closely with all areas of the company; Team Managers, Escalation Managers, Directors, fellow team members, group leads and other employees and departments within the company
Job Responsibilities:
CORE EXPECTATIONS
• Process and handle requests supporting the Professional Services department
• Facilitate communication and engage internal teams to best serve ’s Customers/Partners as appropriate
• Create, update, and maintain accurate information in CRM and Project Management systems
• Act as “Queue Captain” by ensuring requests are assigned when needed to maintain SLA/SLO adherence
• Review current documentation for improvement opportunities and required updates
• Review current processes for improvement opportunities and updates
• Partner with cross-functional teams to review and/or update processes and documentation
• Lead projects across the organization to implement or update tools and processes
• Partner with teams across the organization for projects and strategic initiatives as assigned
• Manage multiple tasks in a fast-paced, changing environment
• Be self-led and able to prioritize tasks as items shift throughout the day
• Other job functions and responsibilities will be defined by your direct supervisor/manager
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!