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Software Development Engineer Semi Senior – Servicenow Admin and Support IRC253637
| Job: | IRC253637 |
| Location: | Argentina - Buenos Aires |
| Designation: | Developer |
| Experience: | 3-5 years |
| Function: | Engineering |
| Skills: | JavaScript, ServiceNow, Servicenow Admin and Support, Servicenow Configuration, ServiceNow Modules |
| Work Model: | Remote |
Description:
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Requirements:
**Education & Experience:**
– Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
– 1-3 years of experience supporting or administering the ServiceNow platform.
**Technical Skills:**
– Knowledge of ServiceNow modules such as Incident, Change, Problem, and Asset Management.
– Familiarity with ServiceNow administration tasks (e.g., user management, basic scripting, and module configuration).
– Basic understanding of ITIL principles and how they apply to ServiceNow.
**Soft Skills:**
– Strong analytical and problem-solving abilities.
– Excellent verbal and written communication skills.
– Ability to manage multiple tasks and priorities in a fast-paced environment.
Job Responsibilities:
1. **Platform Support & Maintenance:**
– Provide day-to-day support for the ServiceNow platform, addressing incidents, service requests, and troubleshooting issues.
– Monitor platform performance and ensure system stability and availability.
– Manage user access, roles, and permissions.
2. **Configuration & Administration:**
– Assist in configuring and maintaining ServiceNow modules (e.g., ITSM, CMDB).
– Update forms, workflows, and UI policies as needed to support evolving business requirements.
– Perform basic scripting (e.g., JavaScript) to customize forms, workflows, and notifications.
3. **Incident and Problem Resolution:**
– Respond to escalations related to ServiceNow platform issues, working with internal teams and external vendors to resolve problems.
– Analyze root causes of recurring issues and recommend preventive measures.
4. **User Support & Training:**
– Assist end-users and stakeholders in using the ServiceNow platform effectively.
5. **Upgrades & Enhancements:**
– Collaborate on testing, and implementing platform upgrades, patches, and new feature releases.
6. **Collaboration:**
– Participate in team meetings, daily standups, sprint planning and retrospectives as well as backlog refinement.
7. **Documentation:**
– Maintain accurate documentation of platform configurations, customizations, and operational procedures.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.