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Production Support – Senior IRC247984
| Job: | IRC247984 |
| Location: | Argentina - Buenos Aires |
| Designation: | Senior Developer |
| Experience: | 3-5 years |
| Function: | Engineering |
| Skills: | bash scripting, PHP, SQL |
| Work Model: | Remote |
Description:
Our client is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
Our client’s software architecture has evolved to include a diverse technology stack. The front-end application, using mainly VueJS, is designed for both desktop and mobile web rendering. Our back-end systems (some Java SpringBoot, some PHP) manage data processing, interfaces with external providers, and ensures robust security. We run and operate our systems in the AWS cloud, leveraging where possible cloud-native technology. We emphasize clean, maintainable code and use GIT for version control and collaboration. Additionally, our platform integrates with various external services for functionalities like email communication, content storage, and server-to-server interactions.
Requirements:
Degree in Computer Science or equivalent professional experience
3+ years of systematic approach to debug issues within a single system component
2+ years experience as a software developer in javascript or PHP is preferred
2-3 years of experience with scripting languages like SQL,Bash
1-2 years of experience with Python
Experience with monitoring tools like OpenSearch, or New Relic
Experience with relational databases (eg:SQL) is a plus
An API-first approach, loosely coupled systems, and domain driven design
A pride in code quality and approaches towards testing
Works with more senior team members as needed to find root cause of issues
Can trigger and tweak the flow of code of production
Familiarity with AWS is an asset
Job Responsibilities:
*Monitoring and Support:
Proactively monitor production systems and applications for performance issues, errors, and anomalies.
Respond to and resolve production incidents and outages in a timely manner.
Provide technical support to end-users and internal teams.
Triage and escalate issues to appropriate teams when necessary.
*Troubleshooting and Problem Solving:
Analyze system logs, metrics, and alerts to identify root causes of issues.
Debug and troubleshoot complex technical problems across various layers of the technology stack.
Develop and implement solutions to prevent recurring incidents.
*Documentation and Knowledge Sharing:
Maintain comprehensive documentation of production systems, processes, and troubleshooting guides.
Contribute to knowledge base articles and internal documentation repositories.
Share knowledge and expertise with other team members.
*Continuous Improvement:
Identify opportunities to improve production support processes and tools.
Implement automation and monitoring solutions to enhance efficiency and reduce manual effort.
Stay up-to-date with industry best practices and emerging technologies.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.