Production Support IRC262048

Description

#LI-VS6

Requirements

• 7+ years of experience in customer support or product support roles.
• Coordinate with development teams to prioritize and address bug fixes and enhancements.
• Participate in change management processes, including the review and approval of production changes.
• Provide technical support and guidance to end-users, including training and troubleshooting assistance.
• Contribute to the continuous improvement of processes and procedures to optimize system reliability and efficiency.
• Stay informed about emerging technologies and best practices in production support and IT operations.

Job responsibilities

• Monitor and maintain production systems to ensure optimal performance and availability.
• Respond to and resolve incidents and service requests in a timely manner, adhering to defined SLAs.
• Troubleshoot technical issues related to applications, databases, networks, and infrastructure components.
• Implement fixes, patches, and updates to resolve issues and enhance system stability.
• Document troubleshooting steps, resolutions, and operational procedures for future reference.
• Perform regular system health checks and preventive maintenance tasks to minimize downtime.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.