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Production Application Tier 1.5 Support Engineer IRC245411
| Job: | IRC245411 |
| Location: | India - Gurgaon |
| Designation: | Analyst |
| Experience: | 1-3 years |
| Function: | Content Engineering |
| Skills: | alert manger, Incident Management, SQL |
| Work Model: | On-Site/Office |
Description:
Our client is a global provider of data and analytics for the energy transition. The services include data, analytics, insight, events and consultancy across the renewables, energy and natural resources sectors. The Support team will be required to support multiple applications.
Requirements:
● 1-2 years of experience in international production support or a related role.
● Ready to work in rotational shifts
● Strong communication and coordination skills, capable of managing stakeholders and
facilitating effective incident response.
● Hands-on experience with monitoring tools, log analysis, and troubleshooting production
systems.
● Experience executing pre-written database scripts (SQL or similar) without the need to
write new queries.
● Solid computer science background with a demonstrated aptitude for technical growth,
especially in development.
● Ability to work in a fast-paced environment, managing multiple tasks and priorities.
Job Responsibilities:
● Monitor production system notifications and alerts, ensuring timely identification of
potential issues.
● Attend incident calls and collaborate with the relevant teams to resolve production
issues.
● Analyze logs to diagnose issues, resolving problems that fall within the Tier 1.5 support
scope.
● Run pre-written database scripts as part of troubleshooting and issue resolution (no
expectation to write new database queries).
● Work closely with Site Reliability Engineers (SREs) and engage Subject Matter Experts
(SMEs) when necessary to facilitate issue resolution.
● Take ownership of production support tickets, ensuring timely updates and resolution
according to SLAs.
● Use monitoring tools for proactive issue detection, perform log analysis, and apply
solutions within the scope of Tier 1.5 responsibilities.
● Continuously improve processes by providing feedback and contributing to post-incident
reviews.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!