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IT&Security Support Engineer IRC257314
| Job: | IRC257314 |
| Location: | Ukraine - Kyiv |
| Designation: | Senior Engineer |
| Experience: | 5-10 years |
| Function: | Product Support |
| Skills: | IT Support |
| Work Model: | Remote |
Description:
Our enterprise video surveillance solutions are deployed in 50,000+ locations worldwide, from mid-sized businesses to large Fortune 100 companies, city surveillance, and government systems. In this role, you will play a key part in providing top-tier support to our partners and customers globally.
We are looking for a skilled IT&Security Support Engineer with strong German and English language proficiency to join our team. This role involves delivering best-in-class software application services and support for Video Management Software and Enterprise Products in collaboration with Global Services and R&D teams.
If you are passionate about security technology and customer-focused solutions, apply now and be part of a dynamic, global team!
#LI-Remote #LI-VM3
Requirements:
- Fluent in German and English
- Degree or certification in IT, Engineering, or a related field
- 5+ years of experience in project & customer management
- Hands-on experience with CCTV, Access Control, or Physical Security Management Systems is highly desirable
- Strong knowledge of TCP/IP, networks, operating systems (client/server), and hardware
- Strong problem-solving and analytical thinking skills
- Ability to understand client business and technical environments
- Proactive in identifying potential challenges and resolving them before escalation
- Experience in Solution Architecture is a plus
- Background in Security or Operational projects in solution-oriented companies preferred
Job Responsibilities:
- Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
- Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
- Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
- Monitoring and adherence to project budgets
- Support of internal departments including Sales, Marketing, R&D etc.
- Conception and execution of technical customer trainings in English and German. Other languages would be a plus
What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.