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Application Support Analyst IRC251022
| Job: | IRC251022 |
| Location: | India - Gurgaon |
| Designation: | Senior Analyst |
| Experience: | 1-3 years |
| Function: | Content Engineering |
| Skills: | Customer Support, Customer Support & Experience, Good Communication Client handling Skills, SQL |
| Work Model: | On-Site/Office |
Description:
• 1.5 months to 3 years experience in Tier 1 support role
• This Job will be based out of Pune Location.
• Provide excellent System Support services:
• Respond to client problems (phone/tickets) and proactively monitor client’s installations;
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
Requirements:
• 1.5 months to 3 years experience in Tier 1 support role
• Graduate in any discipline
• Experience n a customer service or technical support role
• Exceptional written and Oral communication skills (B2)
• 3+ years of experience in Linux system and network administration (Optional)
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
• Knowledge of a scripting language (such as Perl, python or shell) is an asset
• Experience with TCP/IP, network security, IPSec or VPN is an asset
• Excellent analytical, research, organizational and planning skills
• Exceptional communication and leadership skills
• Strong technical aptitude and a quick learner with the ability to understand medical imaging
• Excellent analytical, research, organizational and planning skills
• Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
• Proven ability to influence cross-functional teams
• Excellent organizational, time-management and decision-making skills
Preferences:
We offer:
• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving the newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities
Job Responsibilities:
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
• Perform database maintenance using SQL statements;
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows
• EXPOSURE TO DICOM, HL7 & RADIOLOGY WORKFLOWS is a beneficial
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!