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API Support Lead IRC255232
| Job: | IRC255232 |
| Location: | Argentina - Buenos Aires |
| Designation: | Associate Specialist Engineer |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | AWS API Gateway, ReactJS Library Redux/Redux-Toolkit GraphQL API React/Next.js NodeJS (TS & JS) React Testing Library Jest/testing-library tailwind css Frontend: Angular 2+, REST, Technical Support. |
| Work Model: | Remote |
Description:
Client is a leading telecommunication company committed to innovation, technology excellence, and seamless API integration. We are seeking a highly motivated and experienced Support Lead to assist client API Producers in the API onboarding process, ensuring the efficient integration of APIs into our ecosystem. As well as assisting API Consumers as they look to make use of existing Verizon API capabilities to create and drive value. If you are passionate about customer satisfaction, have an understanding of API technologies and the software development cycle, and thrive in a collaborative and dynamic environment, we’d love to have you on our team.
Requirements:
+5 years of experience in a technical support role, with 1-2 years of experience leading a team.
Proven experience supporting both internally and externally facing products.
Understanding of REST APIs, with bonus points for experience with GraphQL, SOAP, and/or other API types.
Basic knowledge of API gateways, with bonus points for past experience with Apigee Gateways.
Experience supporting the software development lifecycle, developers, and software development tools.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Job Responsibilities:
As an API First Support Lead you will be responsible for guiding the API onboarding process, working closely with API producer teams, architects, engineers, and technical writers to ensure a smooth and successful API integration. You will also work with API consumers to ensure they are able to access and leverage APIs on the API First platform. This role requires an understanding of API technologies, software engineering and technical skills, and Agile methodologies.
The roles and responsibilities include
Lead a team of support engineers, fostering a collaborative and high-performing environment.
Manage day-to-day support operations, ensuring timely resolution of customer issues and escalations.
Develop and maintain support documentation, knowledge base articles, and training materials.
Collaborate closely with engineering, product, and other cross-functional teams to resolve complex issues, advocate for customer needs, and drive product improvements.
Proactively identify and address potential support challenges and areas for improvement.
Analyze support trends and data to identify root causes and implement solutions to prevent recurring issues.
Champion a customer-centric approach to support, ensuring a positive and seamless experience for all users.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.