Today’s digital customers expect faster, more personalized experiences when reaching out to a business’ contact center. As an AWS Service Delivery Partner for Amazon Connect, GlobalLogic can help you deliver proactive, predictive customer experiences that utilize the right channels and adapt quickly to your customers’ needs — whether that means renewing a policy or processing a claim more efficiently, or using data more effectively to sell personalized products and services.
CX Value Chain Assessment
Leverage our customer journey-based assessment service to deliver the desired experience to your target customers.
Contact Center Services
Cut through the complexity of existing systems & deliver a holistic approach to creating better customer experiences.
Amazon Connect Implementation
Deliver a seamless customer experience through a unified contact center solution for voice, chat, and task management.
Improving your customer experience is about more than just a shift in technology. We help you create the digital environment you need for a fast, sustainable and secure transformation. We do this by building in three layers of capability. (1) Amazon Connect forms the foundation. (2) We then provide the tools and processes needed to integrate AI, ML and Automation services into your contact flows. (3) Our last step is to enable you to extract and analyze rich data for real business value & insights.
CX Value Chain Assessment
Contact Center Services
Amazon Connect Implementation
With 20+ years of digital engineering experience, GlobalLogic delivers end-to-end product design, development, testing, and continuous delivery through Agile and CI/CD methodologies. We help you create a roadmap, strategy, and architecture — as well as provide the resources and skillset needed to drive business-wide change. Together, we create the platform and processes you need to deliver a truly customer centric experience with minimum risk and maximum added value.
A contact center service helps customers with organizing and managing customer interactions across various channels. It’s primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.
The best contact center solutions usually include a personalized service where customers are listened to and their problems are dealt with in an efficient and timely manner. Therefore, effective communication, clear recommendations, and fast response times are highly important.
The contact center services speak directly with customers. It impacts the customer journey and experience with the company. Therefore, delivering a seamless customer experience is vital for companies who want maintain and grow their current customer base with excellent customer care.
The main features of contact center solutions include effective communication with customers via phone calls, emails, live chat messages, SMS texts, and support tickets for companies.
The opportunities for growth and learning are endless, it is a very good place to pursue a career! Also, people are VERY cool, if you work at GL you will end up making friends.
Julieta, Marketing Specialist
Day by day you learn something new, the possibility of working with other cultures, countries, different ways of thinking, makes you challenge yourself all the time and is nourished by new possibilities.
Priscilla, L&D Manager
I was entrusted with the responsibility of turning around the technology aspects of a program that has not been going well due to multiple reasons. I made sure to focus on immediate fixes in the system, and devised a long-term strategy to eliminate the problem in the core aspects of architecture. I like to work on cutting-edge technologies. I am also an elite Tech Design school Trainer through which I support & enable employees with tools & techniques, and build their confidence to develop and communicate on initiatives.
Kapil Kalra, Senior Solution Architect
I am a Zend Certified Engineer & Adobe Certified Commercial Developer having profound knowledge as well as hands-on experience on various backend & front-end technologies. My consistent performance had been duly acknowledged by the organisation as I was bestowed with awards like Spot Award, Marvel Team Award & the most coveted eminent Individual Excellence Award - Q4 FY '22. I possess extraordinary interpersonal & communication skills which I put to best use in understanding the business and client requirements & thereby delivering remarkable results. I played a crucial role in conceptualizing & building up a new team trained & led them effectively
Aparna Sreekumar, Consultant - Engineering
Working with GlobalLogic has given me the opportunity to contribute to make a lasting impact in the life of many through our work across Industries. At GlobalLogic, I continue to pursue my passion of working on futuristic technology. I started back in 2009 and grew rapidly. Today, I am focused on Thought Leadership, Digital Acceleration, and Future Ready Talent for the next level of growth. Future is already here at GlobalLogic!
Vikas, AVP, Technology
As an Atlassian Consultant, I help a wide variety of companies realize their full potential by enabling strong collaboration between their teams. With the help of Jira or Confluence, for example, cooperation and knowledge sharing can be digitized and simplified. At GlobalLogic, I have the support of a strong team for this and the freedom to continuously educate myself.
Ibrahim, Atlassian Consultant
With 26+ years of experience, I have successfully architected, managed & delivered projects across various industry verticals and led teams of all sizes. I have also driven the strategic IT direction of client organizations, leveraging emerging technologies and best practices that exhibit the potential for improving execution, efficiency and effectiveness. I am passionate about re-visioning complex challenges, motivating teams to execute successfully through insight and taking big ideas forward.
Prabhu, Principal Architect, Technology
As a GlobalLogic employee, I feel it’s natural to always strive for meet or exceed the client expectations. I have always appreciated GlobalLogic Sweden’s flat organization enabling casual and personal relations with all members of the GlobalLogic team. I also enjoy the constant opportunities to every day develop new knowledge in todays and future technologies.
Per-Anders, System Engineer
It has always been very easy to communicate with everyone at the company when I have any issues or questions and the resolutions are really fast too. This was my first time coming and working in Sweden and everything was really smooth. Everyone is really friendly and helpful. I also got into a good project and got a lot of exposure working in it. I learnt a lot and have been growing continuously since then.
Sourav, Senior Software Engineer
Currently, he works for the biggest automotive player in Europe. He is part of the team responsible for creating Head-Up Display for upcoming Mercedes in 2022. Piotr is responsible for features development and various testing, including functional safety. He strongly believes that a positive atmosphere at the workplace has great importance and contributes to productive and pleasant work life.
Piotr, Software Engineer
He works in the Gateway Diagnostics team of the ICAS1 project for our customer - one of the leading Tier1 Automotive suppliers. He graduated from West Pomeranian University with an Electronics and Telecommunications degree. Truly passionate about programming, Embedded Systems, and everything related to new technologies.
Konrad, Software Developer
He is working in Big Data project for a major international pharmaceutical company, leading and supporting multiple Scrum teams distributed over 3 countries and 2 continents. His responsibilities are focused on handling relations and information exchange between the team and stakeholders in a dynamically changing environment of agile software development.
Paweł, Scrum Master
She is a Requirements Engineer in the automotive field and a Leader of Requirements Engineers in the Polish part of the project (17 people across 3 locations). She is also responsible for software requirements in the system, currently focused on diagnostics. Jurata actively participates in international conferences and events, e.g. Impact mobility rEVolution or Women in Technology Poland birthday event.
Jurata, Business Analyst
His tasks involve creating automated tests, as well as testing applications and firmware. Mentoring skills are the factor that makes him stand out: he supports new employees, juniors, and regular testers. Paweł is also an enthusiast of Lego Mindstorms and Lego Technic, participating in Lego SUMO competitions.
Paweł, Senior Test Engineer
Damian works for the project for Continental - the world’s leading automotive manufacturing company. In his everyday work, he is responsible for software development. Pushing the boundaries is his passion.
Damian, Software Engineer
He is a leader in the team that deals with remote software updates in various vehicles and devices. Professional life bounded him with public clouds. In total, he has been dealing with them for 5 years - AWS first, and now Azure. Computers are his biggest passion and he is not ashamed to admit it.
Piotr, Senior Consultant
