CX Value Chain Assessment Framework
GlobalLogic’s CX Value Chain Assessment is designed to help clients take a customer-centric and pragmatic approach to understanding their organization’s ability to effectively sense (predict) and respond (proactive, personalized) to their omni-customers with branded goods, services, and product experiences. It can also help our clients master the below three key Omni-CX competencies that, in our experience, are critical for organizations to separate themselves from the competition.