Today’s digital customers expect faster, more personalized experiences when reaching out to a business’ contact center. As an AWS Service Delivery Partner for Amazon Connect, GlobalLogic can help you deliver proactive, predictive customer experiences that utilize the right channels and adapt quickly to your customers’ needs — whether that means renewing a policy or processing a claim more efficiently, or using data more effectively to sell personalized products and services.
CX Value Chain Assessment
Leverage our customer journey-based assessment service to deliver the desired experience to your target customers.
Contact Center Services
Cut through the complexity of existing systems & deliver a holistic approach to creating better customer experiences.
Amazon Connect Implementation
Deliver a seamless customer experience through a unified contact center solution for voice, chat, and task management.
Improving your customer experience is about more than just a shift in technology. We help you create the digital environment you need for a fast, sustainable and secure transformation. We do this by building in three layers of capability. (1) Amazon Connect forms the foundation. (2) We then provide the tools and processes needed to integrate AI, ML and Automation services into your contact flows. (3) Our last step is to enable you to extract and analyze rich data for real business value & insights.
CX Value Chain Assessment
Contact Center Services
Amazon Connect Implementation
With 20+ years of digital engineering experience, GlobalLogic delivers end-to-end product design, development, testing, and continuous delivery through Agile and CI/CD methodologies. We help you create a roadmap, strategy, and architecture — as well as provide the resources and skillset needed to drive business-wide change. Together, we create the platform and processes you need to deliver a truly customer centric experience with minimum risk and maximum added value.
A contact center service helps customers with organizing and managing customer interactions across various channels. It’s primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.
The best contact center solutions usually include a personalized service where customers are listened to and their problems are dealt with in an efficient and timely manner. Therefore, effective communication, clear recommendations, and fast response times are highly important.
The contact center services speak directly with customers. It impacts the customer journey and experience with the company. Therefore, delivering a seamless customer experience is vital for companies who want maintain and grow their current customer base with excellent customer care.
The main features of contact center solutions include effective communication with customers via phone calls, emails, live chat messages, SMS texts, and support tickets for companies.
The international working environment at GlobalLogic introduces me to novel work practices and diverse perspectives. What brings me particular joy is our involvement in developing software for the medical field. Knowing that our work contributes to enhancing the quality of life for patients makes me proud to be a part of something significant—a venture that adds real value to individuals and society.
Suzana, Team Lead Manager
I enjoy working in a dynamic environment, with different customers while raising awareness for functional safety in the automotive industry.
Christian, Senior Software Engineer
Having relocated from Ukraine to Berlin, I cherish the team spirit here, the well-structured processes and development opportunities.
Olena, Team Lead Quality Assurance
I work as a Software Architect and Team Lead on a project for the automotive industry. My role involves both technical expertise and team leading. Working at GlobalLogic has given me the chance to take advantage of the global market and its many opportunities.
Sabin, Senior Software Architect
Children who played in the sandbox and built magical castles with towers and gates; who gazed at clouds and searched for rabbits, have grown up. Now they are at GlobalLogic, constructing complex systems with their own Security and Gates, looking at other Clouds, and searching for entirely different RabbitMQ. I am also among these experts. I take pride in creating quality products while not losing the magic I remember from the sandbox.
Hanna, Lead Software Engineer
Cooperating with the GlobalLogic Team is not just a “dry” career. There is great encouragement from the side of the Team. The Team that will support you not only in project activities. It gives the opportunity to realize oneself as a professional without being squeezed into any framework. Firstly, this is a great corporate culture, which effectively gives freedom in implementing projects and seamless cooperation with the Client.
Serhii, Senior Delivery Engineer
I have always been passionate about technology and now I work on building solar plant management software. My job involves multiple responsibilities such as writing code, communicating with clients through calls, emails, and messages, and creating sprints and tasks. I really enjoy working with GlobalLogic because it offers great opportunities for new projects and technologies as well as career development.
Loredana, Senior .NET Developer
My responsibilities include developing automated tests and conducting testing on applications and firmware. I provide support to new hires, junior team members, and fellow testers - mentoring brings me lots of joy. Additionally, I am passionate about Lego Mindstorms and Lego Technic, actively engaging in Lego SUMO competitions.
Paweł, Lead Test Engineer
GlobalLogic provides me with the opportunity to explore creative solutions in medical software and, most importantly, collaborate with people, which I truly enjoy. As a project manager, I appreciate working with professionals dedicated to eHealth system enhancement. Despite strict regulatory frameworks, we have the chance to creatively shape the future and propose innovative solutions.
Veronika, Engineering Manager
As a GlobalLogic employee, I feel it’s natural to always strive for meet or exceed the client expectations. I have always appreciated GlobalLogic Sweden’s flat organization enabling casual and personal relations with all members of the GlobalLogic team. I also enjoy the constant opportunities to every day develop new knowledge in todays and future technologies.
Per-Anders, System Engineer
As a leader, I value the development and well-being of my team members. I strive to provide them with a supportive and collaborative environment, where they can express their ideas, share their feedback, and learn from each other. I also mentor and coach them to help them achieve their personal and professional goals.
Marcel, Engineering Director
It has always been very easy to communicate with everyone at the company when I have any issues or questions and the resolutions are really fast too. This was my first time coming and working in Sweden and everything was really smooth. Everyone is really friendly and helpful. I also got into a good project and got a lot of exposure working in it. I learnt a lot and have been growing continuously since then.
Sourav, Senior Software Engineer
As a Senior Marketing Specialist at GlobalLogic, I merge data with creativity to design digital campaigns and video content. My passion for the environment shines through the 'EcoHike' project, with which I aim to inspire my colleagues to drive ecological change.
Joanna, Senior Marketing Specialist
In GlobalLogic, I've found a remarkable equilibrium between my personal life, professional development, and work responsibilities. The option to work remotely has been a game-changer, allowing me to craft a schedule that harmonizes family time, personal pursuits, and career aspirations.
Marko, Software Engineer
Here at GlobalLogic I constantly feel the synergy of working with colleagues. It helps me to resolve all tasks, even complex, very quickly. In addition, the diversity of projects makes it possible to find something that really appeals to you, or switch to another if you feel that you need new challenges. I am very pleased to be able to share my expertise and knowledge at tech talks, conferences. It is also great how the company collaborates with the universities.
Ruslan, Associate Manager, Engineering
At GlobalLogic I can create and bring new ideas to life. With the support of different departments, I grow as a technical expert and build teams of world-class engineers. The open, caring and innovative environment of the company helps me to create new concepts as well as invest my efforts in building engineering communities and developing new approaches to higher education.
Andrii, Senior Software Engineer
