Driving Digital Transformation to Scale Growth and Reduce Costs

Optimizing insurance operations with Digital Business Transformation

A fast-growing pet insurance provider needed to scale operations, reduce costs, and improve customer engagement while expanding into new markets. Rising operational expenses and inefficiencies threatened profitability, making growth unsustainable. GlobalLogic defined a Digital Business Transformation strategy, built a next-gen digital platform, and established an Agile delivery model to improve efficiency, streamline claims processing, and enhance customer self-service—resulting in $9M+ in cost savings over two years.

Challenge

The client, serving 200K+ policyholders, aimed to expand into new geographies while improving operational efficiency. However, costs were increasing at the same rate as revenue, putting pressure on margins and limiting scalability.

To support their growth, this company needed to modernize processes, optimize customer engagement, and enhance claims management. A future-ready digital platform was essential to reducing inefficiencies, improving service, and ensuring long-term profitability.

Value Created

GlobalLogic partnered with the client to drive a Digital Business Transformation that optimized operations, reduced costs, and supported scalable growth. Together, we:

• Developed a next-gen digital platform using Software Product Engineering and Cloud-Based Platform Ecosystems to streamline claims processing and improve scalability.
• Established an offshore engineering lab with Agile best practices, accelerating development cycles and enabling continuous innovation.
• Enhanced customer experience with AI-driven automation and self- service solutions, reducing service time and operational overhead.

Impact

Through Agile execution, cloud modernization, and automation, we transformed the client’s digital ecosystem—optimizing claims processing, improving customer service efficiency, and reducing operational costs. The result was a more scalable, profitable, and customer- centric insurance platform, positioning the company for sustained growth.

This transformation optimized processes, enhanced customer engagement, and reduced costs — delivering $9M+ in savings over two years.