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Mid-Level Production Support IRC246111
| Job: | IRC246111 |
| Location: | Argentina - Buenos Aires |
| Designation: | Engineer |
| Experience: | 5-10 years |
| Function: | Product Support |
| Skills: | Docker, JSON, Kafka, Kubernetes, Linux, Monitoring, MQ Series, OpenShift, Oracle, REST, SOAP, Splunk, SQL, Tomcat, XML |
| Work Model: | Remote |
Description:
We are seeking an experienced Production Support Specialist with a strong technical background and excellent problem-solving skills to support and ensure the stability of our production environments. The successful candidate will join our team in a hands-on role, focusing on monitoring, issue resolution, and continuous improvement. This position requires flexibility for on-call support and clear communication skills to effectively manage triage calls and convey status updates.
Requirements:
- +8 years of relevant experience
- Operating System: Proficient in Linux environments.
- DevOps & Containerization: Experience with OpenShift, Kubernetes, and Docker.
- Middleware & Messaging: Knowledge of Tomcat, Kafka, and MQ.
- Database: SQL and Oracle.
- Monitoring & Analysis: Strong experience with Kibana and Grafana; able to analyze monitoring data effectively.
- APIs & Data Formats: Proficient in REST, SOAP, JSON, and XML.
- Logging & Querying: Familiar with Splunk for log analysis and system health monitoring.
- GraphQL: Working knowledge of GraphQL
Desired Skills
- Java Tuning: Experience with Java JVM tuning for performance optimization.
- NoSQL: Familiarity with Cassandra Database.
- Advanced Monitoring Tools: Knowledge of AppDynamics, Prometheus, ELK, and Zabbix.
- Configuration & Scripting: Experience with YAML.
- API Testing Tools: Proficiency with SoapUI and Postman.
- Cloud Platforms: Experience with AWS and/or Azure.
Job Responsibilities:
- Monitoring & Analysis: Analyze monitoring data from Kibana and Grafana to detect and resolve issues proactively.
- 24/7 On-Call Support: Provide support on a rotational basis to address urgent production issues outside of business hours.
- Service Availability Checks: Use tools such as Postman and SoapUI to verify service availability and functionality.
- Production Support & Ticket Management: Handle production support tickets and manage ticket lifecycle to meet SLAs.
- Java JVM Health Assessment: Assess Java JVM health to ensure optimal performance.
- Communication: Effectively communicate status updates to relevant teams and stakeholders.
- Triage Calls: Manage and participate in triage calls, ensuring quick diagnosis and resolution of critical issues.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.