Legacy Software Vendors: It’s Time to Adopt SaaS
The economic model behind hardware and software procurement is changing dramatically, shifting from physical installations to a more value-based, outcome-driven approach. Rather than purchasing an entire suite of products, customers want to only pay for what they use. They also require more flexibility to create their own customized technology ecosystems. Software-as-a-Service (SaaS) platforms provide new … Continue reading Legacy Software Vendors: It’s Time to Adopt SaaS
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Published on: July 9, 2021
Improving the Customer Experience: A Top Priority for Banks & Financial Services in 2021
As new technologies transform the ways we engage with banks and financial services providers, customers are more likely to focus on the experience that an institute provides them rather than just the product or service offerings.
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Published on: June 23, 2021
Mastering the Three Fundamentals of Omni-CX
GlobalLogic's CX Value Chain Assessment is designed to help clients take a customer-centric and pragmatic approach to understanding their organisation’s ability to effectively sense (predict) and respond (proactive, personalised) to their omni customers with branded goods, services, and product experiences.
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Published on: May 4, 2021