Tier 1 Support (Commerce) IRC255653

Description

GlobalLogic is looking for an enthusiastic Javascript/Web Developer who is interested in moving into a Product Support Engineer
role. In this role, you will apply your web development expertise to assist with support, resolve issues and product
enhancement. You will collaborate with various teams, including development, business, and customer support, to
ensure a positive user experience and address any technical challenges.

Designation: Senior Engineer (Javascript- Product Support)
Experience: 1.5-3 + years
Work Location: Gurgaon

Requirements

– 2+ years of experience in an enterprise software or cloud support environment.

– +Understanding of modern web technologies and relationships between themLinux, Apache, MySQL, PHP, DNS, CDN, and SSL.
– Experience troubleshooting web applications and performance issues.
– Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews.
– Strong knowledge of the Linux command line.
– Relational database skills: Familiarity with MySQL and database queries.
– Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
– Familiarity with eCommerce Platforms (Support, Site Development or QA role).
– Strong organizational and time management skills including multi-tasking and prioritizing job duties.
– Proficient in technical problem-solving methodologies.
– Ability to adapt and change in a dynamic environment.
– Excellent (oral and written) communication skills in English is Must

Job responsibilities

– Provide knowledge transfer sessions to help reduce critical issues.
– Drive resolution of technically complex issues by working with application stakeholders’ development and business operations teams.
– Evaluate and provide feedback on future technologies and new releases/upgrades.
– Partner with Engineering personnel to prioritize and raise issues as necessary
– Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base.
– Translate business needs into product requirements and work with product management to add enhancements
– Provide business and technical solutions to help customers optimize the use of solutions. Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-functionally.
– Performance tuning and optimization and debugging of customer code.

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.