Technical User Support Analyst – MDT IDC – Operation & Support IRC259699

Description

At GlobalLogic, we offer an outstanding opportunity for you to join our Technical User Support team. This role is perfect for someone who thrives in a collaborative environment and is passionate about providing outstanding support to our clients. You will have the chance to work with a world-class team, use innovative technology, and advance your career in a dynamic and encouraging atmosphere.

Requirements

• Proven experience in a technical support role, preferably within a software or IT environment
• Strong problem-solving skills and the ability to troubleshoot complex technical issues
• Excellent verbal and written communication skills
• A customer-centric approach with a dedication to delivering outstanding service
• Proficiency in using support ticketing systems and remote support tools
• The ability to work independently and as part of a team in a fast-paced environment
• High school diploma (or equivalent) and 2+ years of experience

Job responsibilities

As a Technical User Support specialist, you will play a crucial role in ensuring our clients receive the highest level of support. Your responsibilities will include:
• Providing timely and effective technical support to users via phone, email, and chat
• Troubleshooting and resolving technical issues related to software and hardware
• Detailing issues and resolutions in our support ticketing system
• Collaborating with other teams to advance and resolve complex issues
• Conducting user training sessions to help clients effectively apply our products
• Monitoring system performance and proactively identifying potential issues
• Developing and maintaining user guides and troubleshooting documentation

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.