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Salesforce Administrator – Support IRC237080
| Job: | IRC237080 |
| Location: | Argentina - Buenos Aires |
| Designation: | Senior Software Engineer |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | Salesforce, Salesforce implementation |
| Work Model: | Hybrid |
Description:
As a Salesforce Administrator (Support), you will be the primary point of contact for Salesforce-related support issues. You will work closely with end-users to resolve problems, manage system configurations, and ensure that Salesforce operates smoothly. Your role will involve troubleshooting, user training, and system maintenance to support our business operations effectively.
Requirements:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Proven experience as a Salesforce Administrator or similar role, with a focus on user support and system maintenance.
- Salesforce Knowledge: In-depth knowledge of Salesforce configuration, including user management, workflows, and data management.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues effectively.
- Communication: Excellent communication skills, both written and verbal, with a customer-oriented approach to support.
- Attention to Detail: High attention to detail and accuracy in managing system configurations and data.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications:
- Salesforce Certifications: Salesforce Administrator (ADM 201) or other relevant Salesforce certifications.
- Experience with Tools: Familiarity with Salesforce reporting tools and data analysis.
- Technical Skills: Basic understanding of Salesforce development tools, such as Apex or Visualforce, is a plus.
Job Responsibilities:
- User Support: Provide technical support to Salesforce users, including troubleshooting issues, answering queries, and resolving problems in a timely manner.
- System Configuration: Manage and maintain Salesforce configurations, including user permissions, workflows, and data management.
- Training and Documentation: Conduct training sessions for end-users and create documentation for Salesforce processes and best practices.
- Data Management: Oversee data imports, exports, and data integrity within Salesforce, ensuring accuracy and compliance with data management policies.
- System Maintenance: Monitor and perform routine maintenance tasks, including system updates and patches, to ensure optimal performance and reliability.
- Troubleshooting: Identify and resolve system errors, performance issues, and other technical problems affecting Salesforce functionality.
- Collaboration: Work with Salesforce developers, business analysts, and other stakeholders to implement and support new features and enhancements.
- Reporting and Analytics: Generate and analyze reports to provide insights and support decision-making processes.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.