IT&Security Support Engineer IRC257314

Description

Our enterprise video surveillance solutions are deployed in 50,000+ locations worldwide, from mid-sized businesses to large Fortune 100 companies, city surveillance, and government systems. In this role, you will play a key part in providing top-tier support to our partners and customers globally.

We are looking for a skilled IT&Security Support Engineer with strong German and English language proficiency to join our team. This role involves delivering best-in-class software application services and support for Video Management Software and Enterprise Products in collaboration with Global Services and R&D teams.

If you are passionate about security technology and customer-focused solutions, apply now and be part of a dynamic, global team!

#LI-Remote #LI-VM3

Requirements

• Fluent in German and English
• Degree or certification in IT, Engineering, or a related field
• 5+ years of experience in project & customer management
• Hands-on experience with CCTV, Access Control, or Physical Security Management Systems is highly desirable
• Strong knowledge of TCP/IP, networks, operating systems (client/server), and hardware
• Strong problem-solving and analytical thinking skills
• Ability to understand client business and technical environments
• Proactive in identifying potential challenges and resolving them before escalation
• Experience in Solution Architecture is a plus
• Background in Security or Operational projects in solution-oriented companies preferred

Job responsibilities

• Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
• Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
• Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
• Monitoring and adherence to project budgets
• Support of internal departments including Sales, Marketing, R&D etc.
• Conception and execution of technical customer trainings in English and German. Other languages would be a plus

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.