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Support Engineer IRC238078
| Job: | IRC238078 |
| Location: | India - Gurgaon |
| Designation: | Engineer |
| Experience: | 1-3 years |
| Function: | Product Support |
| Skills: | Azure, Salesforce, SQL |
| Work Model: | On-Site/Office |
Description:
Billable Hiring for Nintex
Requirements:
Bachelor’s in computer science/engineering or equivalent experience.
2+ years’ experience in a customer support role providing technical support in a SaaS organization
Microsoft certification in cloud technologies
Experience in administration of Microsoft SharePoint
Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis
Experience with salesforce as a user, power user or administrator
Prior experience supporting applications that integrate with Salesforce
SQL developer experience – understand stored procedure, database design
Experience with network diagnostics and troubleshooting
Job Responsibilities:
Taking ownership of the Support Tickets and customer communication
Working with required Sr. Engineer and ensuring the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time
Issuing understanding and impact analysis during problem identification – Severity validation
Identifying affected components
Searching KBs, support tickets, documents for relevant solutions for the reported issue
Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer
Capturing self-analysis over the ticket, creating internal and external notes
Noting swarm details (using swarm template) to be filled with proper log analysis
Sharing plan of action with the customer before scheduling a meeting with customer
Completing mandatory Product/process training on time
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!