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Specialist Devops Consultant IRC225314
Job: | IRC225314 |
Location: | United States - Milwaukee WI |
Designation: | Specialist Engineer |
Experience: | 10-15 years |
Function: | Engineering |
Skills: | Azure, DevOps, Program Management |
Work Model: | On-Site/Office |
Description:
- 10+ Years of experience in the IT industry with 4+ years as a support lead.
- Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.
- Experience with git workflows, and best practices of storing/managing infrastructure as a code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).
- Ability ideate and generate new revenue streams.
- Ability to clearly communicate with Business representatives of the client, map technical factors to corresponding business outcomes
- Strong problem-solving and communication skills
- Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.
- Strong analytical skills to investigate and resolve customer issues/escalations
- Experience of Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management
- Ability to work with offshore team to provide a seamless experience and meet customer expectations
- Proven people management and leadership skills
- Good knowledge of ITIL practices
- Experience in supporting large enterprise systems and their DevOps systems
- Able to multitask efficiently under time pressure
- Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).
- Knowledge of shell scripting and automation
Requirements:
N/A
Job Responsibilities:
- Drive customer satisfaction through excellent support.
- Be able to establish strong customer rapport, mine the account and generate new leads
- Be the first point of contact for escalations.
- Be able to engage into technical discussions with the stakeholders (DevOps, IaC, DevSecOps)
- Work very closely with the offshore Program Manager on all aspects of the project.
- Should be able to understand the application and DevOps architecture at a high level to assess the complexity of customer issues
- Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process
- Review all technical support-related processes and documentation for continuous improvement
- Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs
- Assist in the creation of the team KPIs as well as monitor and report on results
- Drive triage and reporting process
- Guide and coach the team on efficient debugging and troubleshooting
- Participate in timely resolving SEV1/2 incidents and responsible for sending regular status reports.
- Maintain best practices on managing systems and services across all environments
- Maintain project data & ensure status reports are created regularly
We Offer
Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.
Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.
Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays