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Senior Integration and Field Engineer (LIFT) IRC240470
| Job: | IRC240470 |
| Location: | Poland - Krakow |
| Designation: | Senior Software Engineer |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | Customer Support, English, Linux, Network |
| Work Model: | Remote |
Description:
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in development, QA and support of several generations of such solutions.
The CableOS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services using powerful servers.
It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of huge number of hardware network equipment. Currently, there are no competitors to this project in the world and Customer offers the opportunity to be at the beginning of the rapid development of the product and the opportunity to take their place in a fast-paced engineering team.
We Offer
- Opportunity to work in a team of domain professionals promoting high working standards.
- Experience in support of world-leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
- Comprehensive training in Digital Video, DOCSIS, and Networking areas.
- Hands-on experience in development, maintenance and support of modern embedded systems (Linux-based).
- Work with cutting-edge networking solutions employing the latest NFV and SDN technologies.
- Work in multicultural development and support teams spread across continents.
- Visiting customers in Europe to troubleshoot complex technical support cases and perform system integration activities.
Requirements:
- Education: Bachelor in Computer Science, Electronic Engineering, Telecommunications or equivalent;
- Understanding of networking systems hardware and software design and troubleshooting;
- Strong theoretical knowledge in the following areas: IP network switching and routing protocols, TCP/IP stack;
- Knowledge of PON is a must (configuration and troubleshooting);
- Understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.;
- Language – English at an advanced level / Another European language is a plus.
Travel requirements:
- This position requires significant travels within NAC and EMEA regions mainly but not limited to.
- The candidate needs to be ready to work in NAC time zones (PDT, MDT, EDT) to focus on NAC Customers/Accounts.
Preferences:
- Experience in configuration and administration of Linux-based servers;
- Ability to understand, communicate and clearly document customer issues;
- Preferred understanding / knowledge of DOCSIS, DVB/ATSC, CMTS and BNG configuration and troubleshooting.
Job Responsibilities:
- Responsible for supporting activities for CableOS client lab integration, testing, qualifications, and field trials;
- Responsible for clear communication with marketing, engineering, and sales teams about client expectations;
- Responsible for clear communication with the client regarding the status and project plan for CableOS;
- Create and maintain project plan documentation;
- Responsible for testing new software and hardware; reporting and tracking defects to engineering;
- Design, execute, and lead client field trials;
- Train clients on the operation and troubleshooting of the CableOS system;
- Train field service team on the operations and troubleshooting of the CableOS system and any new features that are supported;
- Assist with deployments and technical support as needed.
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We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.