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| Production Support Engineer | IRC253822
| Job: | IRC253822 |
| Location: | India - Nagpur |
| Designation: | Associate Consultant |
| Experience: | 5-10 years |
| Function: | Engineering |
| Skills: | Cloud(Azure/AWS/GCP), Grafana, production support., Splunk |
| Work Model: | Hybrid |
Description:
Same as above
Requirements:
Job Summary:
We are seeking two Lead Production Support Engineers with a strong background in managing and supporting production systems. The ideal candidates will possess over 7 years of experience in leading triage calls, troubleshooting, and monitoring production environments. They should be proficient with monitoring tools such as Grafana, Splunk, and others to ensure system health and performance.
The selected candidates will be responsible for ensuring the stability of production systems, resolving issues in a timely manner, and driving improvements in production monitoring and incident response.
Location: [Same location for both candidates]
Shift Timings: 5:30 PM IST to 2:30 AM IST (6:00 AM CST to 3:00 PM CST)
Experience Required: 7+ years
Job Responsibilities:
Key Responsibilities:
- Lead triage calls to troubleshoot and resolve critical production issues.
- Monitor production systems using monitoring tools like Grafana, Splunk, and other industry-standard tools.
- Manage and resolve incidents and outages with quick and efficient problem-solving techniques.
- Collaborate with development and infrastructure teams to identify root causes of production issues and implement long-term solutions.
- Ensure seamless coordination during critical incidents and escalate when necessary.
- Conduct post-mortem analysis for incidents and help with process improvements.
- Provide proactive monitoring and alerts to prevent system downtime.
- Collaborate with internal teams to maintain and improve system performance, stability, and scalability.
- Document processes and troubleshooting steps for team knowledge sharing.
- Lead and mentor junior engineers in day-to-day support activities.
Skills and Qualifications:
- Experience: 7+ years of experience in production support or site reliability engineering.
- Expertise in monitoring and troubleshooting production systems using Grafana, Splunk, Datadog, or similar tools.
- Strong understanding of Linux/Unix operating systems and basic scripting.
- Experience in incident management, problem management, and root cause analysis.
- Ability to lead triage calls during high-pressure situations and drive incident resolution.
- Excellent communication skills to effectively collaborate with various stakeholders.
- Ability to work in a night shift (5:30 PM IST to 2:30 AM IST, or 6:00 AM CST to 3:00 PM CST).
- Familiarity with Cloud Platforms (AWS, Azure, GCP) is a plus.
- Proficiency in SQL and troubleshooting databases is a plus.
- IRC creation and management for incidents, as needed.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!