Jira Administrator IRC251150

Job Responsibilities:

Role Overview
We are looking for an Atlassian administrator to join the Development operations team! As a
member of the Development operations team, you will play a critical role in managing
and developing the Atlassian ecosystem.
You will collaborate with a wide range of business stakeholders to create solutions within the
Atlassian toolset and be the strategic end-to-end owner of all Atlassian services.

Responsibilities include but are not limited to:
• Contribute to, and maintain, the Atlassian product road map.
• Access current usage across products / teams and identify areas to archive,
streamline or enhance.
• Guide various lines of the business on best practice and standardization in
implementing and leveraging processes within the Atlassian Suite. (Jira Cloud,
Confluence, Bitbucket, Jira Service management)
• Validate business requirements with stakeholders, creating optimal solutions to
complex problems.
• Collaborate on the backend support of the Atlassian environment and co-ordinate
application maintenance and upgrades.
• Balance request queue SLAs while contributing to longer-term projects.
• Embrace ways to optimise/improve Atlassian workflows and identify where
functionality can/cannot meet user requests.
• Implement Atlassian tooling to support portfolio management (Roadmaps)
• Deliver educational information to internal customers and key users to drive
further adoption of Atlassian tools
• Develop metrics, dashboards, and advanced filters in Jira to provide end users and
business leadership with meaningful operational / performance metrics and
status reports.

Key Skills
• Strong understanding for Atlassian products, plug-ins, and roadmap features for
future enhancements to support business objectives.
• Strong Atlassian cloud configuration experience, including workflows, fields,
screens, permissions, and notifications.
• Knowledge of Jira REST API or other REST based web services.

• Knowledge of third-party customisation add-ons (ScriptRunner, Automation for
JIRA, JMWE)
• Skills to develop solutions for integration with other tools, automate manual
processes, data migration routines and extract data for reporting and analytical
purposes.
• Experience in working with indexable datastores
• Experience in working with CI/CD tools (e.g., Jenkins)
• Understanding in Linux server command line trouble shooting utilities
• Experience in working with relational databases (MySQL)
• Strong understanding of Software development methodologies (e.g., SAFe,
Agile, Scrum, Waterfall) from an I.T perspective and a business perspective.

Key attributes
• You collaborate and influence people at various levels
• You possess strong interpersonal, organisational and time management skills.
• You demonstrate excellent team building and coaching skills.
• You have excellent oral and written communication skills.
• You are passionate about continuous improvement and improving ways of
working.
• You model a learning and growth mindset.
• You thrive in a fast-paced dynamic environment.
Required qualifications
• 3+ years of administering enterprise level Atlassian applications or 2+ years of
administering enterprise level Atlassian applications with Atlassian
administration certifications for cloud
• Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable)
• Scrum master or similar experience with knowledge of SAFe.

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.