Engineer Product Support- (Target) IRC254696

Description

GlobalLogic is looking for an enthusiastic Javascript/Web Deveoper who is interested in moving into a Product Support Engineer
role. In this role, you will apply your web development expertise to assist with support, resolve issues and product
enhancement. You will collaborate with various teams, including development, business, and customer support, to
ensure a positive user experience and address any technical challenges.

Designation: Senior Engineer (Javascript – Product Support)
Experience: 2+ years
Work Location: Gurgaon

Requirements

• 3+ years of experience in Software Support, Technical Support in Technical Products
• Excellent communication skills, both written and verbal
• Bachelor’s degree in computer science or related field
• Availability & Hours of Operation:- 24X7 availability.
• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer-submitted product bug reports with precision.
• Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

Job responsibilities

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with data insertion and reporting APIs, SOAP, REST.
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
• Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
• General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.