AppOps Engineer I (Jr) (R) IRC259844

Description

Job Summary

Responsible for providing backend production support to the FairWarning application, this role is the owner of driving resolution to monitoring created case work. This requires the ability to troubleshoot, debug, and root cause problems and provide fixes to these issues. This is a position in the DevOps organization, and in this role the engineer will work closely and partner with DevOps, InfraOps, Engineering and Customer Support to ensure customer systems maintain high uptime, reliability, functionality, and performance.

A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.

The goal is to create a SaaS product from the ground up in a public cloud framework.

 

Requirements

Professional Skills

• Strong ability to communicate clearly through writing in English
• Excellent verbal communication skills
• Ability to maintain positive and collaborative working relationships with coworkers and customers
• Strong desire to follow and document processes (create and share knowledge)
• Self-learner that invests time and effort in learning skills; able to learn quickly
• Able to manage and prioritize multiple incoming work streams
• Experience with Agile Scrum methodology a plus

Case Management Skills

• Capable of managing and prioritizing a case workload
• Consistently meets or exceeds individual and team commitments and SLAs
• Strong time management capabilities; works with sense of urgency and able to reprioritize work as situations change
• Understands bigger picture of case work and looks to resolve root cause (looks for trends, permanent fixes)
• Properly documents work in case and closes it out under SLA
• Ability to consistently adhere to a standard working schedule
• Ability to provide after-hours support coverage on a rotation schedule

Qualifications

• Minimum of 1+ years of providing relevant experience supporting applications and systems in a production environment
• Associate or higher degree in Information Technology, Computer Science, or equivalent experience
• Certifications in Linux, Public Cloud, MySQL, and other related tech are desirable but not required.

Additional Nice to Haves

• Experience with Electronic Health Record (EHR) / Electronic Medical Record (EMR) systems.

Job responsibilities

Duties and Responsibilities Technical Skills

• Beginner to Intermediate command line Linux Skills
• Experience with supporting database backed applications (i.e. MySQL)
• Experience maintaining long running application service processes (Java, Tomcat, and Apache)
• Exposure to Linux subsystems such as sysvinit and systemd
• Beginner to Intermediate Scripting Skills (Bash, Perl, etc.)
• Problem Solving and Root Cause Analysis experience
• Basic networking knowledge (TCP/IP, HTTP, DNS)
• Familiarity with system access using SSH and SSH tunneling
• Some experience configuring and troubleshooting authentication (i.e. LDAP, SSO, SAML)
• Experience with virtual and physical compute environments (on premise and public cloud)
• Exposure to monitoring systems and configuration (i.e. Nagios)
• Experience troubleshooting and fixing application performance issues
• Experience with application troubleshooting, log analysis and event correlation
• Familiarity with software delivery and application deployment methodologies
• Experience with source code repository systems (i.e. GitHub)

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.