Team Manager – Analytics IRC263174

職種概要

We are looking for a technically sound and people-oriented professional to lead a team responsible for frontend support and web platform operations. The ideal candidate will have hands-on experience with HTML, CSS, and JavaScript, and a strong ability to troubleshoot and resolve web-related issues efficiently. In this role, you’ll play a key part in guiding team members, improving operational workflows, and ensuring high availability and performance of web applications.

必要条件

• Proven experience in handling technical teams, support operations, or QA functions
• Strong technical understanding of modern web technologies including HTML, CSS, JavaScript
• Ability to identify, analyze, and resolve frontend application issues
• Comfortable working with ticketing tools and analyzing logs or performance issues
• Experience in process documentation, SOP creation, and team scheduling
• Familiarity with digital environments like eCommerce, SaaS, or customer-facing web apps
• Excellent interpersonal, organizational, and reporting skills
• Capable of managing escalations and ensuring high team performance

職務内容

• Lead a technical support team handling frontend issues across digital platforms
• Monitor ticket flow and ensure timely resolution in line with defined SLAs
• Troubleshoot and debug issues using logs, browser tools, and performance metrics
• Mentor team members, conduct onboarding and training sessions as needed
• Collaborate with development, QA, and infrastructure teams for issue resolution
• Provide reports, insights, and executive-level summaries using Excel and PowerPoint
• Drive continuous process improvement to optimize support operations
• Capture feedback and work with leadership to enhance platform stability and user experience

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.