Team Lead – Workforce Management IRC263960

職種概要

GlobalLogic seeking a highly analytical and detail-oriented MIS / Workforce Management (WFM) Team Manager to join our team. In this role, you will support operations through accurate reporting, data-driven insights, and efficient workforce planning.

必要条件

• Minimum of 5 years of experience in MIS and/or Workforce Management.
• Strong background in handling invoicing within service-based environments.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and macros.
• Familiarity with Amazon Connect, Monte Carlo simulations, and forecasting models such as SARIMA/ARIMA.
• Understanding of billing models, specifically BE6.
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
• Exceptional attention to detail, with a strong analytical and problem-solving mindset.
• Excellent communication skills and proven ability to manage stakeholder expectations.

職務内容

• Lead the development and execution of MIS and WFM strategies to enhance operational reporting, forecasting, and efficiency.
• Design and maintain dashboards and reports using Excel, Power BI, or similar tools to provide actionable insights.
• Track key workforce metrics such as staffing levels, schedule adherence, and occupancy rates, and provide data-backed recommendations for optimization.
• Collaborate with internal stakeholders to collect invoice-related data, ensure billing accuracy, and manage timely invoice generation.
• Reconcile timesheets and billable hours with contract requirements and service level agreements

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.