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Renewals Desk Analyst Jr IRC226549
| 仕事No. | IRC226549 |
| 勤務地 | Mexico - Guadalajara |
| 役職 | Junior Software Engineer |
| 経験 | 1-3 years |
| 職種 | Engineering |
| スキル | Customer Support, Excel, Salesforce |
| Work Model: | Hybrid |
職種概要
Department/Project Description
A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.
The goal is to create a SaaS product from ground up in a public cloud framework.
必要条件
Job Summary
Our ideal candidate thrives in fast-paced environments characterized by rapid growth. If you’ve managed subscription and maintenance renewals with customers and partners, you’re exactly who we’re seeking. Your track record of success with both customers and internal stakeholders (think Customer Success, Sales, and Services) demonstrates your ability to deliver tangible value. You’ll play a crucial role in aligning commercial objectives with our business growth.
Duties and Responsibilities
- Support the Renewals team with exceeding monthly/quarterly financial targets
- Responsible for the quoting of Maintenance/Subscription Renewals for an assigned territory
- Supervise email requests, tasks, and questions received in a general mailbox and taking the correct action on them in a timely fashion
- Expected to become a Super User for renewal quoting processes
- Work with the Renewals Team to package and present quoting proposals to customers
- Comfort with quoting complex contracts for multiple products with usage and price increases
- Provide timely proposals and quotes in line with terms of customer and/or partner agreements
- Capture, maintain, and disseminate accurate and relevant information using Salesforce.com
- Assist with forecasting renewal pricing and multi-year options
- Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to process renewals per company guidelines
職務内容
Qualifications
- 3 years’ experience in purchasing, operations, or renewing technology solutions
- Proficient with Microsoft Excel and a CRM system like Salesforce.com
- Demonstrated history of meeting performance targets
- Comfort quoting and managing a large volume of transactions
- Highly organized with strong attention to detail
- Strong oral, written and presentation skills
- Strong time management, organizational and decision-making skills
- Ability to work independently and collaboratively in a team environment
- A passion for problem-solving, comfort with ambiguity and creativity
- Motivated to succeed and participate in the growth of an exciting, fast-paced SaaS company
私たちが提供するもの
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.