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Content Testing Lead IRC222480
| 仕事No. | IRC222480 |
| 勤務地 | India - Gurgaon |
| 役職 | Lead |
| 経験 | 5-10 years |
| 職種 | Content Engineering |
| スキル | Allocation Management, Communications, openai |
| Work Model: | On-Site/Office |
職種概要
We offer:
- Interesting and challenging work in a large and dynamically developing company
- Exciting projects involving the newest technologies
- Professional development opportunities
- Excellent compensation and benefits package, performance bonus program
- Modern and comfortable office facilities
必要条件
Experience:
- At least 3 years of leadership and management experience, with a proven track record of success
- Very strong expertise in Google Sheets & Slides
- Experience in process training design and delivery
Job Description:
- Leadership and Management:
- Lead a team of professionals to achieve departmental goals and targets
- Provide guidance, coaching, and mentorship to team members
- Conduct regular performance evaluations and provide constructive feedback
- Foster a positive and productive work environment
- Process Training and Quality Assurance:
- Design and deliver process training sessions for new hires and existing team members
- Ensure team members adhere to quality standards and guidelines
- Conduct regular quality audits and provide feedback for improvement
- Curriculum Development and Management:
- Develop and manage training curriculum for ongoing skill enhancement
- Stay updated with industry trends and best practices in training and development
- Communication and Customer Service:
- Answer team member questions, address team member problems, and oversee team member work for quality and guideline compliance
- Support team manager and perform management duties as required
- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Technical Expertise:
- Demonstrate expertise in Google Sheets & Slides for data analysis and presentation purposes
- Ability to label multi data formats (Image, Video & Text) accurately
- Experience with Model-Based Labeling & Annotation techniques
- Familiarity with Masked Images Generation tools for Single and Multiple Inputs
- Project Planning and Management:
- Plan, strategize, and manage projects independently
- Collaborate with Content Data Experts to produce high-quality data for analysis and decision-making
- Ensure data labeling & annotation tasks are completed efficiently and accurately
Skills and Qualifications:
- Excellent written and verbal communication skills, including public speaking
- Attention to detail is a must
- Quick learner with a proven ability to lead and develop a team
- Creative problem-solving and analysis skills
- Experience in client communication would be an added advantage
職務内容
Job Responsibilities:-
Lead a Team of Specialists:
- Manage a team of specialists working on data initiatives
- Identify and leverage individual strengths within the team for optimal performance
SLA, KPIs, and Project Management:
- Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)
- Effectively manage projects, timelines, and deliverables
End-to-End Operations Management:
- Manage end-to-end operations including people management, process management, and handling escalation queues
- Plan for shrinkage and attrition, and forecast staffing needs and workload volumes
Team Development:
- Build and optimize team structure.
- Recognize leadership potential and develop enhanced skill sets within the team
Data Delivery and Quality:
- Ensure timely delivery of new transit data while maintaining high-quality standards
- Design and optimize processes to improve efficiency and output quality
- Provide ongoing feedback on tools and processes
Reporting and Metrics Development:
- Generate regular reports on departmental growth and performance
- Develop metrics to measure departmental growth and performance
Training and Development:
- Develop and deliver training curriculum for teams in the Gurgaon office
- Coordinate with other Team Leads across the Content Sourcing team for effective collaboration
Project Management:
- Manage projects as required, ensuring successful completion within deadlines and budget
- Recruitment and Evaluation:Assist in the evaluation of candidates during recruitment processes.
Performance Improvement:
- Guide and motivate the team for performance improvement
- Implement strategies to manage bottom quartile performance effectively
Process Improvement and Problem Solving:
- Drive process improvement initiatives to enhance customer experience.
- Conduct Root Cause Analysis (RCA) and lead problem-solving forums when necessary.
私たちが提供するもの
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!