Associate Manager – Enterprise Support IRC263176

職種概要

The Associate Manager is responsible for supporting the daily operations of the organization by ensuring effective execution of processes, maintaining high standards of service delivery, and optimizing operational efficiency. This role requires strong leadership, analytical skills, and a proactive approach to problem-solving to support the business in achieving its operational goals.

Location-Gurgaon

Shift- Night

 

必要条件

Operational Oversight:

• Assist in managing day-to-day operations to ensure smooth workflow and timely task completion.
• Monitor and analyze operational processes, identifying areas for improvement and implementing necessary changes.
• Ensure adherence to operational guidelines and quality standards, minimizing errors and maximizing efficiency.

Team Management:

• Manage a team of Lead/Sr. Lead
• Lead, train, and motivate team members to ensure high levels of performance and engagement.
• Oversee shift scheduling, resource allocation, and workload management to meet business needs.
• Conduct performance reviews, provide constructive feedback, and identify opportunities for staff development.

Process Improvement:

• Identify bottlenecks and inefficiencies in operational processes, suggesting and implementing solutions to enhance productivity.
• Collaborate with cross-functional teams to streamline processes and drive continuous improvement.
• Implement best practices to ensure consistent, high-quality output from the team.
• Proven track record of leading teams, managing projects, and driving process improvements
• Proactively identify operational risks and implement mitigation plans.

Customer & Stakeholder Management:

• Handle escalations from clients or internal stakeholders, providing prompt and effective resolution.
• Maintain open communication with stakeholders to ensure operational alignment with business objectives.
• Provide support in maintaining customer satisfaction and service excellence.
• Maintain strong relationships with clients and stakeholders to ensure their needs are met effectively.

Compliance & Risk Management:

• Ensure compliance with company policies, procedures, and regulatory requirements.
• Assist in identifying and mitigating risks associated with operational activities.
• Ensure proper documentation and reporting of incidents or breaches, if any.

職務内容

• Bachelor’s degree in Business Administration, or a related field.
• 7+ years of experience in operations management or a similar role, preferably in a high-paced environment.
• Proven track record of managing teams, optimizing processes, and delivering operational improvements.
• Strong analytical skills, with the ability to interpret data and provide actionable insights.
• Proficiency in MS Excel, and PowerPoint.
• Ready to Work in a 24X7 Environment
• Strong English Written and Oral (At least C1)
• Leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Strong organizational and multitasking skills
• Analytical thinking and attention to detail
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in using data analytics and reporting tools
• Strong interpersonal skills, with the ability to influence and motivate teams

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.