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Digital Customer Engagement

Transform customer experiences through seamless digital mobility solutions

Reimagining customer engagement for the Mobility industry

GlobalLogic’s Digital Customer Engagement solutions help mobility companies deliver personalized, seamless, impactful experiences across every touchpoint. Leveraging advanced CRM platforms, AI, and omnichannel integration, we enable seamless omnichannel sales, intuitive financial services, proactive service experience and modernization of aftersales platforms. We’re transforming the automotive customer journey, empowering businesses to strengthen loyalty, optimize processes, and unlock new revenue streams.

How we help

Redefining customer journeys for loyalty and profit

We empower mobility companies to craft seamless digital experiences that redefine every stage of the automotive customer journey. Our solutions—spanning omnichannel sales, personalized interactions, and predictive aftersales platforms—drive operational efficiency, enhance customer loyalty, and unlock measurable business growth.

Our capabilities

Innovative digital solutions for a connected customer journey

GlobalLogic enables automotive companies to create exceptional customer experiences by harnessing cutting-edge technologies and data-driven insights.

Omnichannel Sales Platforms

Develop smooth and scalable omnichannel sales platforms for vehicles, enabling direct customer engagement, secure transactions, and real-time updates.

Digital Financial Services

Provide intuitive, self-serve financing options, embedded payment systems, and flexible usage-based leasing and insurance services.

In-Vehicle Ownership Experience

Enhance the ownership experience with integrated in-vehicle apps for improved ownership experience, including AI-powered user manuals and opportunities for up-selling accessories and parts.

Proactive Service Experience

Boost customer loyalty by equipping OEMs and dealers with a unified customer view, enabling proactive and personalized service experiences.

Digital Marketplaces & Resale Platforms

Enable seamless vehicle lifecycle management with platforms for inspections, appraisals, digital auctions, and resale services.

Modernization of Aftersales Platforms

Modernize aftersales platforms to improve customer satisfaction and reduce downtime.

Omnichannel Marketing Automation

Develop intelligent marketing platforms for personalized campaigns and lead nurturing journeys, enhancing customer acquisition and retention.

Engineering automotive impact

Our real-world impact in action

Explore how GlobalLogic’s solutions are revolutionizing customer engagement for mobility leaders.

Transforming Online Sales Processes

Developed an automated end-to-end sales platform, reducing lead leakage by 34% within three months.

Powering Europe’s Largest Online Car Marketplaces

Enabled a leading digital marketplace with lifecycle management, auctions, and seamless customer experiences across Europe.

Digitizing Financial Services

Created a Salesforce-based platform offering customer 360° insights, contract management, and secure financing solutions.

Modernization of Aftersales Platforms

Modernized the OEM’s after-sales platforms, driving customer satisfaction rates to 90%.

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

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FAQs

Your Digital Customer Engagement questions, answered

Learn more about Digital Customer Engagement solutions for the Mobility industry at GlobalLogic.

  • What is Digital Customer Engagement for mobility companies?
    It’s the use of advanced platforms and technologies to deliver personalized and seamless experiences across all stages of the automotive customer journey.
  • How does GlobalLogic support omnichannel customer engagement?
    We design and implement CRM platforms and digital tools that integrate seamlessly across web, mobile, and in-vehicle touchpoints for a consistent customer experience.
  • Can GlobalLogic help with financial services for automotive customers?
    Yes, we develop self-serve financing platforms, embedded payment systems, and flexible usage-based leasing and insurance solutions tailored to customer needs.
  • What are the benefits of proactive service experiences?
    Proactive service experiences leverage vehicle and customer data to deliver timely maintenance and service alerts. They also recommend and enable the seamless purchase of related parts and accessories when needed, ensuring a smoother and more efficient customer journey.
Get in touch

Let’s start engineering impact together.

GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.