Platform Management and Tech Support

Bringing together first-class People, Technology, and Processes to deliver improved operational efficiency

How we help

Offering engineering-led and focused tech support services powered by AI & GenAI solutions

We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.

Our capabilities

Platform Management and Tech Support Solutions

First class tech enablement for superior customer support and experience.

GlobalLogic Digital Accelerators

GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.

GlobalLogic GenAI Workbench

The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.

Partner Digital Accelerators

GlobalLogic has established partnerships with industry-leading tools & platforms to elevate customer service quality and to enhance the customer experience.

Pioneering partnerships

Adobe

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.

Google Cloud

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.

Partners Group

Developed an application which acts as the ”Board engagement planner and reporting tool” and is hosted on their AWS cloud platform.

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

See all

Blogs

Abhishek Gedam

7 February 2023

All About CPaaS: Exploring Communication Platform as a Service Solutions

Communications and Network Providers

Blogs

GlobalLogic

10 April 2025

The Future of Omnichannel: Personalization, Automation & the Rise of Retail …

AI-Powered SDLCAnalyticsCloud Based Platform EcosystemsRetail and Consumer

Blogs

Natasha Haksar

9 April 2025

Powering the Future of Living Games with Google Cloud and GenAI

GlobalLogic partnered with Google Cloud to build an interactive GenAI-powered…

AI-Powered SDLCCloud Platforms – HyperscalersGenAIMedia and Entertainment

Two game developers collaborating on a game demo, showcasing real-time AI-powered content creation and cloud-native development for living games.

FAQs

Your Platform Management & Tech Support questions, answered

Learn more about Platform Management & Tech Support at GlobalLogic.

What areas of your overall platform can GlobalLogic improve?
We have demonstrated, and can deliver, improvement in the following areas of your platform:
- Infrastructure, including physical servers and virtual/cloud infrastructure.
- Enterprise systems, including servers, networks, and applications.
- User facing products, including CX design, web, mobile, and desktop.
Can GlobalLogic improve our T2/T3 support?

Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.
How does GlobalLogic partner with clients to improve customer support?
We use three different approaches to partnering with our clients:
- GlobalLogic Digital Accelerators: tools to automate current services, enhancing accuracy and reducing turnaround time.
- GlobalLogic GenAI Workbench: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.
- Partner Digital Accelerators: using established partnerships with industry-leading tools & platforms to elevate our service quality and enhance the customer experience.
How does GlobalLogic use GenAI to improve the technical support experience?

GlobalLogic creates Technical Solutions that introduce AI/Gen AI aided tools & accelerators focused on improving a technical support representative’s productivity and reducing case handling time. This improves both the customer and the support representative’s experience.

Ontology – key Enabler of Next-Gen Technologies

Smartphone on Wheels

Platform Management and Tech Support

GlobalLogic is transforming tech support into a proactive, efficient, and customer-centric service using Generative AI

Offering engineering-led and focused tech support services powered by AI & GenAI solutions

Platform Management and Tech Support Solutions

GlobalLogic Digital Accelerators

GlobalLogic GenAI Workbench

Partner Digital Accelerators

Case studies

Pioneering partnerships

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.

Developed an application which acts as the ”Board engagement planner and reporting tool” and is hosted on their AWS cloud platform.

Featured insights

All About CPaaS: Exploring Communication Platform as a Service Solutions

The Future of Omnichannel: Personalization, Automation & the Rise of Retail …

Powering the Future of Living Games with Google Cloud and GenAI

Your Platform Management & Tech Support questions, answered

Let’s start engineering impact together.