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System Support Analyst IRC246097
| Job | IRC246097 |
| Location | India - Pune |
| Designation | Senior Analyst |
| Experience | 3-5 years |
| Function | Content Engineering |
| Skills | Customer Support, Linux, SQL |
| Work Model: | On-Site/Office |
Description
We are looking for a skilled and motivated System Support Engineer to join our team. The ideal candidate will possess strong communication skills, a solid foundation in technical support, and a passion for problem-solving. This role is ideal for someone who has experience in Tier 1 support, with a solid background in Linux system administration, network troubleshooting, and familiarity with medical imaging systems.
Requirements
• 9 months to 2 years of experience in a Tier 1 support role or similar technical support role.
• Previous experience in customer service or technical support.
• 3+ years of experience in Linux system administration and network troubleshooting.
• Hands-on experience in remote troubleshooting (SSH, VPN tunnels).
• Basic knowledge of SQL databases (Sybase, MySQL, PostgreSQL) and familiarity with database maintenance.
• Experience with Microsoft Windows configuration and troubleshooting.
• Exceptional written and verbal communication skills (B2 level proficiency in English).
• Strong technical aptitude and the ability to quickly understand and troubleshoot complex systems.
• Knowledge of scripting languages (Perl, Python, Shell) is a plus.
• Familiarity with TCP/IP, network security, IPSec, or VPN is advantageous.
• DICOM, HL7, and radiology workflows knowledge is essential.
Preferences
• Experience in the healthcare domain, particularly with medical imaging systems.
• Familiarity with PACS (Picture Archiving and Communication System).
• Strong background in Linux system administration and troubleshooting.
• Experience with SQL for database management and maintenance.
Job Responsibilities
• Prioritize workload based on client SLAs and escalate tickets to the appropriate departments when necessary.
• Analyze and troubleshoot the workflow of complex integrations involving network devices, workstations, and servers.
• Log and document all incidents accurately using ITSM tools (ServiceNow, Jira, etc.) and provide timely resolutions to client problems.
• Perform database maintenance and troubleshoot using SQL commands.
• Edit configuration files on Linux servers or troubleshoot applications running on Microsoft Windows workstations.
• Collaborate with cross-functional teams to ensure the seamless resolution of client issues.
• Maintain and develop internal and external relationships, ensuring high levels of satisfaction.
• Gain hands-on experience and understanding of DICOM, HL7, and Radiology Workflows in a real-world setting.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!