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Junior IT Service Desk Engineer IRC245215
| Job | IRC245215 |
| Location | Romania - Cluj-Napoca |
| Designation | Engineer |
| Experience | 1-3 years |
| Function | IT Infrastructure |
| Skills | Active Directory, Communications, Hardware Support, Linux, MacOS, Systems Administration |
| Work Model: | On-Site/Office |
Description
Are you passionate about helping others and resolving technical challenges with a smile? As a Service Desk Engineer, you’ll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure they have a seamless and productive technology experience. You’ll need to be a skilled communicator, an empathetic listener, and a creative problem-solver to tackle a wide range of issues and ensure our teams have the tools they need to excel. This role requires a strong customer-centric approach, a dedication to providing exceptional service, and a genuine desire to make a positive impact on the people you support. If you’re ready to be a technology champion and a trusted advisor, we encourage you to join our team.
Requirements
Job Description
- At least one year experience in the same and similar position
- Very good communication skills to build business relations with Management / Employees / Colleagues
- Ability to work in a team and under customer pressure
- Intermediate knowledge of English
- Ability to multitask and prioritize appropriately in a fast-paced environment
- Experience in customer service
- Basic network troubleshooting skills
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries
- modification)
- Basic mail troubleshooting skills
- Experience with end user hardware/software problem solving and troubleshooting
- Experience with Windows 10 and 11 troubleshootin
Nice to have:
- CCNA CourseProvide 1st and 2nd line onsite and remote support for end users (software & hardware)
Provide support for office and meeting rooms equipment (projectors, printer etc.)
Registry and manage tasks in ticketing system (Jira)
Prepare and deploy user workplace equipment
Take part in internal IT Projects - Experience with Linux, MacOS troubleshooting
- Experience with Windows Server services (print server, WDS etc.) troubleshooting
Job Responsibilities
- Provide 1st and 2nd line onsite and remote support for end users (software & hardware)
- Provide support for office and meeting rooms equipment (projectors, printer etc.)
- Registry and manage tasks in ticketing system (Jira)
- Prepare and deploy user workplace equipment
- Take part in internal IT Projects
We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.