IT Systems Engineer IRC234438

Job Responsibilities

 Document, maintain, upgrade, or replace hardware and software systems 
 Field incoming help requests from end users via both telephone and our ticketing system 
 Identify and learn appropriate software and hardware used and supported by the organization 
 Manage and support users in Office 365 suite (Office, Exchange, Teams, Sharepoint)
 Manage and enroll devices into InTune Endpoint Device Management
 Assist in helping deploy Azure Virtual Desktop instances (prior experience not needed but willingness to learn)
 Assist in setting up Azure Storage Accounts and FSLogix Roaming profiles instances (prior experience not needed but willingness to learn)
 Knowledge setting up SSO apps within Azure MyApps or a similar tool like Okta
 Create, manage and domain join Azure Virtual Machines
 Review User Sign-In logs for troubleshooting purposes
 Review and Implement Conditional Access Policies
 Support End users with MacOS and Windows
 Manage and Support JAMF joined MacOS joined devices
 Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution 
 Perform hands-on fixes at the desktop level, including installing & upgrading software, implementing file backups, configuring systems & applications 
 Schedule and perform software and hardware improvements, upgrades, patches, reconfigurations and/or purchases 
 Test fixes to ensure problem has been adequately resolved 
 Perform post-resolution follow-ups to help requests
 Deploy workstations, printers and additional office machines in a mixed Windows/OSX environment
 Manage all end user software, including operating systems and productivity software as well as office network connectivity solutions
 Conduct program reviews to evaluate alternative plans, improve systems engineering processes, manage program technical baseline, and perform system level tests to assure that subsystems and system performance is achieved in accordance with approved specifications 
 Prepare technical documents which define, specify, and recommend system/subsystem characteristics
 Prepare management reports and conduct technical presentations for planning, implementation and corrective action using application of engineering principles
 Perform validation of systems, including development of criteria and procedures as well as analyze and/or evaluate results of major engineering systems
 Provide system/program engineering, technical support and technical training in support of our organization’s programs and initiatives, including but not limited to:acquisition, development, integration, sustainment, continued evolution, deployment and installation, and operational oversight

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.