Customer Success Data Analyst Sr II IRC250086

Job Responsibilities

Responsibilities/Role:

We are broadening our team to include a data analyst that will enable the team to make more data-driven decision making, reduce cost by helping to create greater efficiencies to streamline and optimize CSM Desk Team resources, and to help personlaize customer experiences by helping to segment customers in ways to make them feel more seen and valued, strengthening our partnership.

 

• Strong statistical analysis understanding and proficiency to help draw meaningful insights from the data for CSM Desk Team
• Ability to dive deep into datasets to identify correlations, insights, trends supporting proactive program execution
• Proficiency in data analyst tools and knowledge of database systems
• Support Desk case and queue metric tracking and dashboard development : Salesforce, Gainsight
• Create visualization of data communicating the insights to stakeholders to make informed decisions
• Ability to effectively communicate complex findings or recommendations to leaders
• Attention to details in order to provide accurate and reliable data analysis
• Collaboration across teams to execute on data-driven programs and insights
• Ability to conduct root cause analysis to help CS team understand customer issues and recommend solutions
• Supporting the development of predictive models to analyze and forecast customer behavior
• Works with Manager and Team Lead to support various proactive and reactive motion planning and evaluations

We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.