DevOps for Customer First Strategy

Introduction

Both Customer Experience and DevOps are no new industry buzzwords and even as they are
being mentioned here, they are being deeply discussed in almost all new and existing business transformations.

Customer interactions with organizations and their line of business products are becoming progressively digital and expectations are only upwards. This only calls out aloud that an exceptional Customer experience is paramount.

The competition these days is not only against digital giants of the same product line but also
the ones providing customers with unparalleled online experiences. Uber Airbnb, TaskRabbit,
and similar on-demand and sharing economy business models have set examples of
experiences one can not ignore.

The global knowledge of the customers is growing and they are getting accustomed to well-designed, thoughtful digital experiences, hence they do not settle for anything less in any of their experiences or any of their product or service purchases.