-
-
-
-
URL copied!
Clients interact with customer care representatives from the insurance industry every day. These recorded phone conversations are a valuable source of information for the kinds of questions consumers ask and what their preferences are when purchasing an insurance plan.
How can the insurance sector employ cluster analysis with its call data in order to better serve its clients? Learn how customer phone calls can be converted to a transcript, cleaned of unnecessary words, converted to a vectorized form, and modelled using KMeans and Word2Vec.
Top Insights
Innovators and Laggards: The Technology Landscape of 2019
Digital TransformationPerspectiveAutomotiveCommunicationsConsumer and RetailFinancial ServicesHealthcareManufacturing and IndustrialMediaTechnology
Top Authors
Chief Technology Officer, AI
VP of Healthcare Technology
Vice President, Client Engagement
AVP, Engineering
Consultant, Engineering
Blog Categories
Let’s Work Together
Related Content
Unlock the Power of the Intelligent Healthcare Ecosystem
Welcome to the future of healthcare The healthcare industry is on the cusp of a revolutionary transformation. As we move beyond digital connectivity and data integration, the next decade will be defined by the emergence of the Intelligent Healthcare Ecosystem. This is more than a technological shift—it's a fundamental change in how we deliver, experience, … Continue reading Clustering Analysis for Customer Audio Conversations in InsurTech →
Learn more
Leveraging SaMD Applications to Improve Patient Care and Reduce Costs
One of the most exciting developments in healthcare is the emergence of Software as a Medical Device (SaMD) as a more convenient and cost-effective means to deliver superior care to the tens of millions of people worldwide who suffer from various health conditions.
Learn more
Share this page:
-
-
-
-
URL copied!